Maintenance Plan Descriptions

PHARR TECHNOLOGIES, CO.’s full service Maintenance Plans include, but are not limited to, the following services:

• Daily System Backup Design and Review
• System Budgeting and Monitoring
• System Maintenance
• Virus Protection Plan
• Hub Installation and Maintenance
• Purchasing of Hardware and Software
• Installation of Hardware and Software
• Disaster Recovery Planning and Maintenance • Network Administration Services
• Power Analysis
• UPS Design and Implementation
• End User Support
• System Recommendations
• System Diagnostics
• Hardware Maintenance
• Other Miscellaneous Computer Needs by Customer

Option One: Pay as needed - Customer pays as needed. Customer is not guaranteed a 15 minute call back for assessment of problem nor a eight hour response time. All time related to support services are charged in full to the customer at the standard hourly rate. Partial time is billed in half hour increments.

Option Two: Block Purchase - Customer purchases block of time to be paid in quarter increments prior to hours being used (50/hrs blocks are paid in one half increments). Customer receives a guaranteed 15 minute call back for assessment of problem and a eight hour response time. All time related to support services is applied in full to the block of hours purchased. Partial time is applied in half hour increments.

Option Three: Fixed Price Plan - Customer purchases a flat rate maintenance plan based on the number on workstations on the network, to be paid quarterly or monthly. Price to be quoted by PHARR TECHNOLOGIES, CO. on a customer-by-customer basis. Customer is guaranteed 15 minute call back for assessment of problem and a eight hour response time. Hours are only to be used for maintenance of existing Network. Plan includes the installation of any new network applications. All time related to support services is the responsibility of PHARR TECHNOLOGIES, CO.

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