Help Desk Partner Program

(Pro-active Administrative Services)

The Help Desk Partner Program provides your employees a single point of contact. It is most often used to eliminate any possible customer confusion concerning who should be called for service, as well as provide a source of information and problem resolution.

We have all been a “customer” at some point in time and understand the sense of urgency felt by a person who is experiencing a problem. In addition, we also know how relieved we are when our call is answered promptly, and our question or problem, is resolved efficiently and to our satisfaction. Pharr Technologies, Co. offers this service through our exclusive Help Desk Partner Program.

Daily Call Center Support
A single point of contact providing key personnel support for all network operating system software.

First Line Telephone Support

Pharr Technologies, Co.’s help desk administrator offers first line technical support to assist with time consuming user problems. Your users will get a live person to handle their call, not email or voice mail.

User Request Assignment, Tracking and Monitoring

All Help Desk calls are entered into Pharr Technologies, Co.’s call tracking system. The helpdesk administrator will assign the request to your MIS staff or one of Pharr Technologies, Co.’s technicians. These requests are tracked for timely completion and monitored to ensure customer satisfaction.

Management Reporting Services

Reports generated from our system allow your management to make better decisions. You will be able to identify hardware or software issues. You will know when additional technology training is needed. Overall, these reports can help you utilize your current staff.

Back